How to Create a WhatsApp Template with Instant Replies
Creating a WhatsApp template with instant replies in Fivegrid is a straightforward process designed to enhance customer engagement and streamline communication. This guide will walk you through the steps to set up your template efficiently.
Step 1: Create a New Template:
Log into your Fivegrid account.
Click "Templates" and select "Create New Template."
Click the "Create New Template" button to start the setup process
Enter a descriptive name for your template.
Choose a template type
Draft the message body
Step 2: Configure Instant Replies
- Enable Instant Replies: In the template settings, activate the "Instant Replies" feature.

- Set Reply Options: Add quick reply buttons with predefined responses.

Step 3: Preview Your Template
Review the template in the preview section to ensure accuracy.

Check the layout, content, and functionality of instant replies.
Step 4: Submit for Approval
Step 5: Monitor Review Status
- Templates will initially show as "In Review."
- Once approved, the status will change to "Live," allowing you to use the template in campaigns.

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